Information We Collect
- Name
- Email address
- Phone number
- Password (encrypted)
- Billing information
- Tickets purchased
- Event registrations
- Payment records
- Attendance history
- Browser type
- IP address
- Cookies
- Analytics data
How We Use Your Information
Payment Security
StageAffairs uses trusted third-party payment gateways to process all transactions. Payment card details are never stored on our servers. All payment data is handled directly by certified payment processors who maintain the highest levels of security and compliance.
Payments are securely processed by providers including:
Cookies
Organizer Responsibilities
- Provide accurate, truthful event information to attendees
- Respect the privacy of attendees and handle their personal data responsibly
- Not misuse, sell, or share customer data collected through the platform
- Comply with all applicable data protection laws and regulations
- Keep event listings up to date and communicate changes to registered attendees
- Process refunds and communicate cancellations in accordance with stated policies
Data Retention
We retain your data only as long as necessary to deliver our services and comply with legal obligations.
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Ticket and order records are retained for operational and customer support purposes for as long as your account is active.
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Financial records may be retained for up to 7 years to comply with applicable tax and financial reporting regulations.
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Account deletion requests can be submitted by contacting our support team. Upon deletion, personal data is removed from active systems within 30 days, subject to any legal retention obligations.
Third-Party Services
StageAffairs integrates with carefully selected third-party providers to deliver key platform capabilities. Each provider is bound by their own privacy policies and applicable data protection standards.
Account Security
While StageAffairs employs industry-standard security measures, protecting your account is a shared responsibility. We recommend the following:
- Use a strong, unique password with a mix of letters, numbers and symbols
- Never share your login credentials with anyone
- Log out from shared or public devices after use
- Report any suspicious activity or unauthorised access immediately to our support team
Children's Privacy
Your Rights
You have rights over your personal data. Where applicable under data protection law, you may exercise the following rights by contacting our support team.